Delivery & Installation
Please note that all prices shown are exclusive of delivery and installation. These are separate, optional services, and will be quoted at the time of order.
We offer a range of delivery, installation and collection options to suit your requirements. Each service is tailored, quoted separately, and carried out by our recommended external partners that understand the value of what they are handling.
Delivery
White Glove Delivery
Given the weight of our products and the experience required to handle them correctly to avoid damage to yourself or the product, we would always recommend choosing White Glove Delivery. Using this service your goods will be delivered inside your property by our experienced delivery partner. You will be provided with a date and timeframe that your goods will be delivered. Please ensure you inspect all goods at point of delivery as once our delivery team have left your property and the delivery note has been signed as received in good condition, we are unable to accept any returns.
At point of order you will be provided a delivery quotation, which is subject to site restrictions, the goods on the order and the floor that they will be delivered to. Please ensure you have made our Logistics Team aware of any access issues to ensure the delivery can go ahead as planned. If we are not provided with all the information it is possible that it will be a failed delivery and additional charges will be applicable for redelivery.
Kerbside Delivery
A kerbside delivery would only be recommended if your installer or builder is on site to accept delivery. This service is carried out by a third-party courier and as such we are unable to provide a dedicated time slot. Please note that with a kerbside delivery your goods will be delivered to street level only and is not an inside delivery service. Please ensure your goods are inspected and signed for before the driver departs. If there are any discrepancies or goods appear to be damaged in transit, please refuse delivery and contact us immediately. We are unable to accept any claims if the goods have been signed for in good condition.
Installation
While many stages of the surround and decorative hearth installation are suitable for someone experienced in general building practices, others like the installation of appliances for solid fuel, flue lining, gas work and the sweeping/testing of flues must be carried out by a suitably qualified professional. We do not recommend any part of the process as suitable as a DIY installation.
Chesneys can provide an installation service via our recommended external installation partners that would be tailored to your project. Our team have a wealth of experience and can guide you through what is a complex and technical process. For further information on this, please see the Installation Guide below:
Installation Guide
Collection
It is possible to collect your goods directly from our London warehouse located in Battersea. You will be contacted by your salesperson when your goods are ready to collect. Please do not come to the warehouse if your salesperson has not confirmed your goods are ready as they will not be available to collect.
Your vehicle will need to be able to accommodate a pallet/crate, and have barn door type doors which allow the items to be loaded with a fork lift. Collections can be made between 8:00am-3:00pm Monday to Friday (Excl. Bank Holidays). Please note that Chesneys cannot be held responsible for any damage caused to the vehicle during the loading process.
Goods must be inspected before they have been loaded on to your vehicle. We cannot accept any damage or discrepancies reported after leaving the warehouse.
Storage
Please note that storage charges may apply if your goods are not collected, delivered or installed within the applicable storage periods. Full details are included in our Terms and Conditions of Sale or please speak to a member of our sales team for further information.