Location: Beeston, Nottingham, NG9.

Remuneration: In line with current market rate.

Benefits following successful completion of probation period include company Healthcare, Life Insurance and company bonus scheme.

Free onsite parking.

Chesneys are delighted to be recruiting two full time Trade Sales Administrators to join the Customer Services team in Beeston supporting its growing network of independent Trade Stockists. Chesneys are the UK’s leading luxury fireplace brand renowned for their exquisite stone and marble fireplaces, award winning wood burning stoves and revolutionary outdoor Heater BBQ cookers.

The successful applicants will join Chesney’s Customer Services team which provides sales support and technical product advice and processes sales orders from over 150 approved stockist throughout the UK and Ireland. The Team also provide support to the company’s field sales team.

Essential qualities and attributes are:

• Strong administration skills with an acute attention to detail and accuracy.
• Outstanding customer service skills and telephone manner – B2B and B2C.
• Proactive sales skills.
• An ability to learn fast and retain information.
• The ability to assimilate a comprehensive technical and practical understanding of an extensive product range.
• A can do attitude with ability to work under pressure.
• A strong team member but with ability to work independently and to show initiative.
• Methodical, organised and structure approach to daily tasks and work load.
• Ability to juggle tasks and meet deadlines.
• Accountable for maintaining and accurately recording customer. interactions whilst ensuring a timely resolution of customer enquiries and technical issues & communication thereof.
• Working with management to maintain best practices.
• Good working knowledge of Word, Excel and other Microsoft based software programs.
• Navision and Zendesk experience desirable but not essential.
• Undertake any other duties that are reasonably requested.
• Adhere to and work within all company policies and procedures.

Successful candidates will be asked to provide evidence of relevant skills and experience and will be required to complete psychometric tests as part of the interview and recruitment process.

Initial training will take place in part at the company head office and showrooms in Battersea, South West London and Belize Park, North London to allow the successful candidate to become familiar with the company’s processes and obtain a comprehensive understanding of its product range. Training will include on-site observation of installation processes and workshop based training in relation to product manufacture. In addition there will be showroom based sales training and office based support service familiarisation.  During London based training, which will be for a week at a time, all accommodation and associated costs and travel expenses will be met by the company.

Please submit a covering letter and CV to jobs@chesneys.co.uk