Sales Executive

Department: Retail Sales

Location: 194 Battersea Park Road, London SW11 4ND.

Days: Monday-Friday & Saturday

Hours: Monday – Friday 9.00am – 5.30pm Saturday 10.00 – 5.00pm.

Remuneration: Salary plus Pension & Health Insurance (upon successful completion of probation).

Holiday Entitlement: 23 Days per annum plus statutory public holidays (compulsory holidays between Christmas and New Year).

This role offers a competitive salary and excellent benefits.

As the Sales Executive, you will be responsible for and have the following key attributes, but not limited to:

• Advising and completing sales on our range of fireplaces and outdoor living products.
• Excellent telephone manner and customer service attitude.
• Processing sales orders for other team members.
• Acute attention to detail.
• Ability to resolve problems and deal with complaints & issues should they arise.
• Essential IT skills, knowledge Microsoft 365 an advantage. NAV experience a benefit but not essential as training will be provided.
• Proactive, can do attitude and willingness to go the extra mile to get the job done.
• Methodical, organised & structured.
• Excellent team player and ability to work independently where required.
• Good diary and time management skills and ability to prioritise workload and multi-task.

Some occasional travel around London/Home Counties may be required to attend meetings or as requested by the company.

Reporting directly to Nicholas Chesney and working within Retail sales.

Initial job role training will take place in London and will involve some time spent with the Retail Sales Department in South West London. All expenses paid in line with company expenses policy.

The successful candidate for the role of Sales Executive will have previous experience within a similar role and/or similar responsibilities

Please submit a covering letter and CV to nicholas.chesney@chesneys.co.uk

Trade Sales Administrator

Chesneys are delighted to be recruiting two full time Trade Sales Administrators to join the Customer Services team in Beeston supporting its growing network of independent Trade Stockists. Chesneys are the UK’s leading luxury fireplace brand renowned for their exquisite stone and marble fireplaces, award winning wood burning stoves and revolutionary outdoor Heater BBQ cookers.

The successful applicants will join Chesney’s Customer Services team which provides sales support and technical product advice and processes sales orders from over 150 approved stockist throughout the UK and Ireland. The Team also provide support to the company’s field sales team.

Essential qualities and attributes are:

• Strong administration skills with an acute attention to detail and accuracy.
• Outstanding customer service skills and telephone manner – B2B and B2C.
• Proactive sales skills.
• An ability to learn fast and retain information.
• The ability to assimilate a comprehensive technical and practical understanding of an extensive product range.
• A can do attitude with ability to work under pressure.
• A strong team member but with ability to work independently and to show initiative.
• Methodical, organised and structure approach to daily tasks and work load.
• Ability to juggle tasks and meet deadlines.
• Accountable for maintaining and accurately recording customer. interactions whilst ensuring a timely resolution of customer enquiries and technical issues & communication thereof.
• Working with management to maintain best practices.
• Good working knowledge of Word, Excel and other Microsoft based software programs.
• Navision and Zendesk experience desirable but not essential.
• Undertake any other duties that are reasonably requested.
• Adhere to and work within all company policies and procedures.

Successful candidates will be asked to provide evidence of relevant skills and experience and will be required to complete psychometric tests as part of the interview and recruitment process.

Initial training will take place in part at the company head office and showrooms in Battersea, South West London and Belize Park, North London to allow the successful candidate to become familiar with the company’s processes and obtain a comprehensive understanding of its product range. Training will include on-site observation of installation processes and workshop based training in relation to product manufacture. In addition there will be showroom based sales training and office based support service familiarisation.  During London based training, which will be for a week at a time, all accommodation and associated costs and travel expenses will be met by the company.

Please submit a covering letter and CV to jobs@chesneys.co.uk

ADMINISTRATOR POSITION

We currently have an opportunity for a Administrator to join our Contracts Team

Providing supply and installation of our products to multiple size projects, an administrator will work for the Professional Contracts Department alongside the Contracts Director and Operations Team ensuring a smooth process from when a quote/order is raised to the point of handover to Installations.  Developing and maintaining key relationships with customers ensuring orders, invoices, payments are processed, and commercial enquiries handled in a timely and efficient manner. 

We will offer the necessary training to bring skillset in line with company requirements. 

Key responsibilities of this role include:

• Prepare quotes and tenders 

• Review contracts and sales paperwork 

• Raise orders and invoices, process and allocate payments 

• Monitor samples supply and approvals 

• Enter data for sales and finance onto excel spreadsheets and NAV system 

• Dealing with company queries via email and telephone  

• Ensure that all records are accurate and up to date 

• Administering and managing financial project records 

• Coordinate ongoing projects alongside the Project Manager to meet contract deadline

• Follow up on unconfirmed quotes, overdue payments and outstanding orders  

• Prepare Operations and Maintenance Manuals  

• Apply for Health and Safety Accreditations and PQQ’s

The key skills required for this role include:

• Excellent organisational and communication skills

• Ability to work independently and as part of a team

•  Excellent attention to detail and time management 

• Good computer and IT literacy (experience with Microsoft Office and NAV is beneficial)

• Ability to maintain a high level of customer service and relationship building 

• Professionalism and the ability to represent a high-end brand

• Resilience and a can-do attitude to problem solving

• Ability to adapt and learn on the job

Location:

St Albans Office 

Hours:

Monday -Friday 09.00 – 17.30

Please send applications to: tristan@chesneys.co.uk

Delivery Driver/Warehouse Operative

Chesneys was founded nearly 40 years ago by Paul Chesney. It had a single showroom and small workshop in London and concentrated exclusively on the restoration and sale of antique English fireplaces. Today Chesneys is still a family-owned run business but during the intervening years it has developed a unique portfolio of luxury heating products and become a globally recognized brand. It now has showrooms in London, New York, Shanghai and Beijing. It also has over 200 authorised Stockists selling its products throughout the UK, Europe, Japan and Australasia. It has its own manufacturing facilities in the UK, China and Portugal and distribution centres in Nottingham and New Jersey.

We are looking for a 1st class delivery driver to support the operations of our Battersea warehouse and London showrooms. You will be delivering direct to clients and as you will be the face of our company you will need to be passionate about delivering a luxury service, have a friendly personality and a smart professional appearance. Your role will also involve supporting the warehouse team in the day to day running of the warehouse.

You will be responsible for:

• Carrying out deliveries direct to clients that are time sensitive
• Supporting the showrooms by keeping their displays and stock up to date
• Moving stock between our Battersea and Nottingham warehouse
• Keeping and maintaining a clean van
• Receiving in goods to the warehouse and organising stock
• Helping to pick stock and load vans for installers / clients.
• Packing parcels and pallets
• General warehousing duties
• Stock checking

What we are looking for:

• Experience driving a 3.5 tonne Luton van in London and carrying out a white glove delivery service
• Fork lift truck experience is preferred
• Must be able to cope with the physical requirements of the role – heavy lifting will be required on a day to day basis
• Good communication skills both over the phone and face to face
• Customer focus, pride in appearance and a can do attitude.

We offer a generous holiday entitlement and a healthcare plan which includes a number of scheme bonuses. Employees are entitled to a discount on all Chesneys products and on-site parking is available.

For further information please email a CV to william.chesney@chesneys.co.uk

Jobs at Chesneys

There are currently no vacancies at Chesneys.