Department: Warranty & Technical

Location: Unit 12-16 Eldon Road, Attenborough, Beeston, Nottingham, NG9 6DZ.

Hours: Monday – Friday 8.00am – 5.00pm

Remuneration: Salary plus Pension & Health Insurance (upon successful completion of probation).

Holiday Entitlement: 23 Days per annum plus statutory public holidays (compulsory holidays between Christmas and New Year).

This role offers a competitive salary and excellent benefits.

Are you passionate about delivering excellent customer service to customers, have an amazing telephone manner and good computer skills?
If yes, we have a position for a Warranty & Technical Administrator role available.

The Role:
Following a successful interview with the Warranties & Technical team your role would be to deliver a professional effortless experience to all customers who telephone or email correspondence into Warranty & Technical to seek advice. After a 2 week training period you will be required to answer phone calls from customers and deal with their Warranty & Technical queries in a polite and timely manner. You will be required to work in a busy environment at a fast pace.

You would be working for global heating company based in Nottingham with great values and ethics where you can enjoy family friendly atmosphere and stability.

Warranty & Technical Administrator Responsibilities:

• Answering the telephone and taking messages.
• Responding to and composing emails.
• Printing and Filing documents.
• Using our internal software system.
• Processing warranty claims.
• Book and manage annual audits.
• Maintaining KPI reports for Warranties & Technical.
• Undertake any other duties that are reasonably requested.

Successful candidates will be asked to provide evidence of relevant skills and experience and will also be required to complete a test as part of the interview and recruitment process.

Please submit a covering letter and CV to jobs@chesneys.co.uk

Department: Retail Sales

Location: 194 Battersea Park Road, London SW11 4ND.

Days: Monday-Friday & Saturday

Hours: Monday – Friday 9.00am – 5.30pm Saturday 10.00 – 5.00pm.

Remuneration: Salary plus Pension & Health Insurance (upon successful completion of probation).

Holiday Entitlement: 23 Days per annum plus statutory public holidays (compulsory holidays between Christmas and New Year).

This role offers a competitive salary and excellent benefits.

As the Sales Executive, you will be responsible for and have the following key attributes, but not limited to:

• Advising and completing sales on our range of fireplaces and outdoor living products.
• Excellent telephone manner and customer service attitude.
• Processing sales orders for other team members.
• Acute attention to detail.
• Ability to resolve problems and deal with complaints & issues should they arise.
• Essential IT skills, knowledge Microsoft 365 an advantage. NAV experience a benefit but not essential as training will be provided.
• Proactive, can do attitude and willingness to go the extra mile to get the job done.
• Methodical, organised & structured.
• Excellent team player and ability to work independently where required.
• Good diary and time management skills and ability to prioritise workload and multi-task.

Some occasional travel around London/Home Counties may be required to attend meetings or as requested by the company.

Reporting directly to Nicholas Chesney and working within Retail sales.

Initial job role training will take place in London and will involve some time spent with the Retail Sales Department in South West London. All expenses paid in line with company expenses policy.

The successful candidate for the role of Sales Executive will have previous experience within a similar role and/or similar responsibilities

Please submit a covering letter and CV to nicholas.chesney@chesneys.co.uk

Location: Beeston, Nottingham, NG9.

Remuneration: In line with current market rate.

Benefits following successful completion of probation period include company Healthcare, Life Insurance and company bonus scheme.

Free onsite parking.

Chesneys are delighted to be recruiting two full time Trade Sales Administrators to join the Customer Services team in Beeston supporting its growing network of independent Trade Stockists. Chesneys are the UK’s leading luxury fireplace brand renowned for their exquisite stone and marble fireplaces, award winning wood burning stoves and revolutionary outdoor Heater BBQ cookers.

The successful applicants will join Chesney’s Customer Services team which provides sales support and technical product advice and processes sales orders from over 150 approved stockist throughout the UK and Ireland. The Team also provide support to the company’s field sales team.

Essential qualities and attributes are:

• Strong administration skills with an acute attention to detail and accuracy.
• Outstanding customer service skills and telephone manner – B2B and B2C.
• Proactive sales skills.
• An ability to learn fast and retain information.
• The ability to assimilate a comprehensive technical and practical understanding of an extensive product range.
• A can do attitude with ability to work under pressure.
• A strong team member but with ability to work independently and to show initiative.
• Methodical, organised and structure approach to daily tasks and work load.
• Ability to juggle tasks and meet deadlines.
• Accountable for maintaining and accurately recording customer. interactions whilst ensuring a timely resolution of customer enquiries and technical issues & communication thereof.
• Working with management to maintain best practices.
• Good working knowledge of Word, Excel and other Microsoft based software programs.
• Navision and Zendesk experience desirable but not essential.
• Undertake any other duties that are reasonably requested.
• Adhere to and work within all company policies and procedures.

Successful candidates will be asked to provide evidence of relevant skills and experience and will be required to complete psychometric tests as part of the interview and recruitment process.

Initial training will take place in part at the company head office and showrooms in Battersea, South West London and Belize Park, North London to allow the successful candidate to become familiar with the company’s processes and obtain a comprehensive understanding of its product range. Training will include on-site observation of installation processes and workshop based training in relation to product manufacture. In addition there will be showroom based sales training and office based support service familiarisation.  During London based training, which will be for a week at a time, all accommodation and associated costs and travel expenses will be met by the company.

Please submit a covering letter and CV to jobs@chesneys.co.uk