Contact Us


There are numerous helpful resources within this website that will answer many of your questions about Chesneys and our products. You may find this a faster solution than calling us in the first instance:

STOVE SPARES – advice on fire bricks and other replacement parts

WARRANTIES – Warranty information on our mechanical products

MAINTENANCE – General product care and maintenance advice

HOW TO FILMS – including using our stoves and outdoor living products

FAQs – see what questions other people have asked


If you can’t find what you are looking for, please email us Monday to Friday 9am to 5pm – we will endeavour to answer all emails within one working day:

For planned deliveries

For technical support, warranties or support with spares

To contact our Stockist team email

For Contracts and Tenders email

For the Finance Department email


Contact our Sales team by telephone or email:

Telephone: 020 7627 1410

Available Monday to Friday: 9:00am-5.30pm
Saturdays: 10.00am-5.00pm

All three London showrooms are now open Monday to Friday 9:00am – 5:30pm and our installation service is fully operational.

Closed Bank Holidays.

Battersea Park Road
194-196 Battersea Park Road,
London, SW11 4ND

Haverstock Hill
147 Haverstock Hill,
London, NW3 4RU

Chelsea Design Studio
570 King’s Road,
London, SW6 2DY

Book your online Fireplace design consultation

Call 020 7627 1410 or email to book a consultation and view more than 100 of our most popular pieces.

The perfect alternative way to shop, it’s like visiting the showroom but with even more product on display.


London Installations:

Tel: 020 7819 7919

Professional Contracts:

Tel: 020 7819 7922

Dealer Support:

Tel: 020 3177 4200

Finance Department:

Tel: 020 7819 7900

Press & Media Enquiries:



New York Showroom

979 Third Avenue, Suite 1119,
New York, NY 10022

Monday–Friday: 9:00am–5:00pm

T: +1 646 840 0609
F: +1 646 840 0602


Shanghai Showroom

Building 2, No.535, Jindu Road,
Minghang District, Shanghai 201108

Monday-Sunday: 9.00am–5.30pm

T: 021 6115 0095


Beijing Showroom

Suite F8630-1, 5th Floor, M Macalline Building,
59 Laiguangying West Road, Chaoyang District, Beijing 100000

Monday-Sunday: 9.00am–5.30pm

T: 010 5977 3156


Shenzen Showroom

No.646, Zhoushi Road, Xixiang Street,
Bao’an District, Shenzhen 518126

Monday-Sunday: 9.00am–5.30pm

T: 0755 2769 5819

Jobs at Chesneys

Click the link below to view the current job vacancies at Chesneys.

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