Delivery Information



We are committed to trying to give you the best service possible when delivering you your Chesneys Outdoor Stove, however it is important to note that we have a small number of conditions that we need you to adhere to, to avoid incurring extra charges

If you miss the delivery date you have agreed with Swiftcare, our delivery partners, you will be recharged for the re-delivery. The re-delivery fee will have to be collected by Chesneys before a re-delivery date can be agreed with Swiftcare.

PLEASE INFORM US OF YOUR LOCATION DETAILS. This is one of the most crucial factors when conducting a delivery. Some location details that are explained below can incur additional costs. This information is instrumental in Chesneys and Swiftcare being able to deliver your product to the quality you’d expect from us. Therefore, seriously hindering our ability to do this if your location information is withheld.

White Glove Premium Delivery Service Explained – £420 + VAT – £546 + VAT —————————————————————–

We at Chesneys strongly recommend this delivery choice. When buying a Chesneys ‘Unit’ you are buying premium quality. Therefore, you should have a premium service to go with it.

The White Glove service consists of: Swiftcare (Our Logistics Partner) getting in touch with you, this is to discuss the positioning of the appliance and to book a delivery date. This will occur approximately 24-48 hours after ordering. After this you will be assigned a contact from Swiftcare. This will be

someone you can liaise with and ask about any issues or queries you have regarding the order. Then on the day of delivery, 1 hour prior to delivery you will be contacted, this is signal dependant, so please let us know if you think this may be an issue. Once the two-man team has arrived they will subsequently unpack and assemble your product in the pre-agreed area. A short demonstration in how to use the product will also be conducted. After this all packaging will be removed and the serial number will be provided. This is for any future reference so keep it safe.

White Glove Additional Important Information

If this delivery date cannot be fulfilled your next delivery date could be then 1-3 weeks later. Specific date and times of delivery are not standard delivery practise and if taken will incur an added charge that will have to be paid before delivery can be confirmed.

Additional Charges

Additional Charges Pricing
Physical Site Survey £115.00 (England/Wales)
£153.00 (Scotland)
£191.00 (Scottish Highlands)
Additional Labour surcharge (per crew member) £166.00 (England/Wales)
£220.00 (Scotland)
£275.00 (Scottish Highlands)
Additional Time on site surcharge (per hour) £166.00 (England/Wales)
Smaller vehicle surcharge (per hour) £191.00 (England/Wales)
Smaller vehicle surcharge in Scotland & Highlands By Quotation
Specific day requests By Quotation
Time Deliveries By Quotation
Disposal £24.00 / BBQ
Re-works and Engineer Visits By Quotation

Additional delivery charges are rare, some locations (Typically Rural) are hard to reach. In these cases, standard delivery measures are not up to the task, for example the standard vehicle size may be too big for your road therefore incurring the employment of a smaller vehicle to complete this order. These charges are in addition to the first delivery price, if these charges apply to you, you will receive a call to discuss this beforehand. These are the specified points from the technical team at Swiftcare that will incur additional charges:

1) Access for vehicles

Our largest vehicle is around the same size as a coach. We would need to be advised if this size vehicle could not park out on the road. The smallest vehicle we have in our fleet is the size of a standard dustbin lorry. Please note, if this size vehicle would still be unable to gain access to your property, then additional charges may be required to arrange a dedicated smaller vehicle.

2) Steps / Stairs / Tight Turns

Please note additional charges may be required to arrange additional resource if access to the property has more than three standard size steps or tight landings / turns to manoeuvre around (subject to the model).

3) Uneven / Sloped Flooring

Please note due to the weight, we will need to be advised if the outdoor stove needs to be taken over any uneven / soft ground as we would need to assess this or arrange to bring specific equipment. For example – Grass, gravel, mud / anything surface that is not solid or level. This applies to sloping ground also.

Before ordering from an offshore island, please contact us. These areas need a special agreement to be delivered too. Offshore Islands include:

  • Isle of Wight 
  • Isle of Mann 
  • Scottish Highlands 
  • The Channel Islands  



Lead Time———————————————————————— 



London + Home Counties – 5 Working Days

England + Wales – 5-7 Working Days

Scotland Central – 10 Working Days

Scottish Highlands – 15 Working Days

Offshore Islands – By Arrangement




Swiftcare Standard Agreement.pdf

DO NOT SIGN FOR A DELIVERY BEFORE CHECKING THE PRODUCT – If you Sign the delivery receipt without noticing any kind of damage, you are legally affirming that the goods you have just received are in perfect condition. This action then hinders your ability to prove that the goods received were damaged before being delivered to you. Gifting a clean delivery receipt.

If you cancel your delivery within 48hrs of an agreed time slot, you will be subject to additional charges.