Delivery Information

IMPORTANT – PLEASE READ

We are committed to trying to give you the best service possible when delivering you your Outdoor Living appliance, however it is important to note that we have a small number of conditions that we need you to adhere to, to avoid incurring extra charges

If you miss the delivery date you have agreed with Swiftcare, you will be recharged for the re-delivery. The re-delivery fee will have to be collected by Chesneys before a re-delivery date can be agreed with Swiftcare.

PLEASE INFORM US OF YOUR LOCATION DETAILS. This is one of the most crucial factors when conducting a delivery. Some location details that are explained below can incur additional costs. This information is instrumental in Chesneys and Swiftcare being able to deliver your product to the quality you’d expect from us. Therefore, seriously hindering our ability to do this if your location information is withheld.

Collection —————————————————————–

Collection from our warehouse is only possible for large items which have been prepaid. Customer Services must be contacted to arrange a collection date and time. Your vehicle will need to be able to accommodate a pallet and have barn door type doors which allow the items to be loaded with a fork lift. Collections can be made between 09:00 – 16:00 Monday to Friday
(excl. Bank Holidays).

Assembly and disposal of packaging will be the purchaser’s responsibility.

Please note that Chesney’s cannot be held responsible for any damage caused to the vehicle during the loading process or any damage sustained by the goods in transit.

Please click here to read the Chesneys Collection Policy document.

Pallet Delivery Service Explained —————————————————————–

This is a Kerbside/Pallet Delivery type. This delivery type consists of your unit being delivered on a pallet to your property. This delivery method does not include assembly and disposal of packaging, this is the responsibility of the purchaser.

Before choosing this delivery service, please consider the terrain of your property and the surrounding access routes. For pallet delivery a flat surface is needed. Steep slopes, loose and uneven terrain make delivery impossible. If these descriptions apply to you, please contact us before purchase so a potential remedy can be discussed.

Please be aware due to the nature of the pallet network, Chesneys will not be able to confirm a specific delivery date. We will confirm for you the date of dispatch from our Distribution Centre – your order will typically be fulfilled 2-3 working days following this date but this could be longer during busier periods.

DO NOT SIGN FOR A DELIVERY BEFORE CHECKING THE PRODUCT – If you Sign the delivery receipt without noticing any kind of damage, you are legally affirming that the goods you have just received are in perfect condition. This action then hinders your ability to prove that the goods received were damaged before being delivered to you. Gifting a clean delivery receipt.

Cancellations will incur additional charges.

White Glove Premium Delivery Service Explained – £175 – £185 —————————————————————–

We at Chesneys strongly recommend this delivery choice. When buying a Chesneys ‘Unit’ you are buying premium quality. Therefore, you should have a premium service to go with it.

The White Glove service consists of: Swiftcare (Our Logistics Partner) getting in touch with you, this is to discuss the positioning of the appliance and to book a delivery date. This will occur approximately 24-48 hours after ordering. After this you will be assigned a contact from Swiftcare. This will be

someone you can liaise with and ask about any issues or queries you have regarding the order. Then on the day of delivery, 1 hour prior to delivery you will be contacted, this is signal dependant, so please let us know if you think this may be an issue. Once the two-man team has arrived they will subsequently unpack and assemble your product in the pre-agreed area. A short demonstration in how to use the product will also be conducted. After this all packaging will be removed and the serial number will be provided. This is for any future reference so keep it safe.

White Glove Additional Important Information —————————————————————– 

If this delivery date cannot be fulfilled your next delivery date could be then 1-3 weeks later. Specific date and times of delivery are not standard delivery practise and if taken will incur an added charge that will have to be paid before delivery can be confirmed.

Additional Charges —————————————————————–

Additional delivery charges are rare, some locations (Typically Rural) are hard to reach. In these cases, standard delivery measures are not up to the task, for example the standard vehicle size may be too big for your road therefore incurring the employment of a smaller vehicle to complete this order. These charges are in addition to the first delivery price, if these charges apply to you, you will receive a call to discuss this beforehand. These are the specified points from the technical team at Swiftcare that will incur additional charges:

1) Access for vehicles

Our largest vehicle is around the same size as a coach. We would need to be advised if this size vehicle could not park out on the road. The smallest