HEAT GUARANTEE AND WARRANTY
This warranty is for the original purchaser of the appliance from an authorised dealer/stockist and who has registered the warranty as required. This warranty is nontransferable. This warranty is in addition to and does not affect your statutory rights.Your Chesneys BBQ Heater comes with the following warranty:
- A limited 3 year warranty on the structural integrity of the body. The warranty is for defects in materials and workmanship. HEAT has been manufactured using quality materials to resist corrosion as much as possible and use of specialist paint for metal surfaces suitable for high temperature and outdoor use. The paint surface and various metals can be affected by exposure to external factors including, but not limited to, chlorine, chemicals, humidity, salt. The paint finish will also be compromised by surface scratches and abrasions. For this reason, the warranty does not cover rust, oxidation, blemishes or fading. The Chesneys HEAT range is for outdoor use only. It is exposed to the elements/weather including rain, sun, snow, wind and damp and corrosion/wear and tear is to be expected. This does not detract from the functioning of the product. Maintenance will be required to preserve the appearance of the unit and touching up of the paint as necessary will be needed. Please note units located within 10 miles of coastal areas will be subject to increased moisture and salt levels and more frequent maintenance will be required.
- A limited 1 year warranty on the non-consumable parts such as the door, lid, handle, hinges, air damper plate, wooden shelves, digital thermometer and thermocouple. The wooden shelves must be treated with care and are not covered for normal outdoor weathering, changes in colour or appearance and cracks/splitting unless there is a loss of structural integrity.
Items such as fire bricks, baffle plate, glass, rope seal, door closing mechanism, ash pan, fire grate and grill are consumable items and are not covered by a warranty. These items will deteriorate over time and will need replacing. The length of time that these parts last will depend on the type of fuel used, and how hot and long the appliance is left to run. The fire bricks, rope seal and baffle plate are subjected to a huge amount of stress while the unit is under fire, so they will appear stressed quite quickly and the bricks can sometimes crack. This does not mean their integrity is compromised and they will have plenty of life left in them. The bricks should be replaced when they have eroded by 25% or you can see the steel behind them or they have cracked with a gap of 3mm or greater.
The warranty is based on normal domestic use. Products used in a commercial setting has a limited 1 year warranty on the structural integrity of the body. The warranty does not cover improper use, mishandling or unauthorised modifications. The warranty does not cover accidental or consequential damage. The warranty does not cover scratches, dents and other cosmetic marks which do not affect the performance of the appliance. This warranty is not applicable if purchased through an unauthorised dealer/stockist. The warranty begins at the date of purchase. Any warranty claim must be addressed to the authorised dealer from whom the BBQ Heater has been purchased and include the purchase receipt showing date of purchase and the name of the dealer, a description of the problem and preferably visual evidence of the defect.
Items will be repaired or replaced at the discretion of Chesneys, subject to the terms and conditions of the warranty. Chesneys is not liable for shipping costs, duties, taxes, repair or return, unless authorised in advance in writing by Chesneys.
Caution note: Never place your Chesneys BBQ Heater or Clean Burn unit directly on or nearby combustible materials and never leave the product unattended while in use. Failure to safely operate the Chesneys BBQ Heater or Clean Burn will void the warranty. Chesneys disclaim any liability for any direct, indirect, incidental or consequential damage which may result.