Our Warranty and Guarantee Information
Thank you and congratulations on the purchase of your new CHESNEYS product. In this warranty/guarantee, CHESNEYS means Chesneys Group Limited, a company incorporated in England with registered company number 12726816.
All our products are designed and manufactured to the highest possible standards of quality and craftsmanship, using the best materials available. All our products are subject to a thorough quality control process, which is why we are convinced that you have purchased a product which you will enjoy for many years to come.
It is extremely important that your new product is serviced on an annual basis where applicable, and any defective parts replaced using only genuine CHESNEYS supplied or recommended parts (https://www.chesneys.co.uk/shop).
You should only use suitably qualified and competent installers (e.g., HETAS, GAS SAFE or other competence installation scheme registered in the UK).
The following outlines our general guarantee terms, extended warranties are available on certain product types (Solid Fuel Stoves, Gas Stoves and Outdoor living products). Terms and conditions are available for these extended warranties are outlined further down this document.
OUR STANDARD GUARANTEE
Nothing in the guarantee shall make CHESNEYS liable for any or special, incidental, or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by CHESNEYS Terms and Conditions of Sale.
CHESNEYS total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. CHESNEYS in the event of a guarantee claim, reserve the right to either replace the goods in question or to refund the purchase price of the goods.
This guarantee does not affect your statutory rights.
This guarantee is extended to purchasers in the UK, Ireland, France, Belgium, and Holland, subject to the terms stated within it and shall be governed by and construed in accordance with the laws of England and Wales.
All of our products come with a 1-year manufacturer’s guarantee.
For purchases made directly from CHESNEYS, the standard 1 year guarantee period runs from the date of the dispatch of goods from CHESNEYS.
In the case of purchases through an official Chesneys trade stockist, the standard 1 year guarantee period applies from the date of the original purchase from the trade stockist.
Where an installation or specialist delivery service is required the standard 1 year guarantee period will run from either the date of the installation or the date of the delivery.
Where extended warranty terms are available, your product must be registered within 28 days of installation (in the case of indoor stove products) or 28 days of delivery (in the case of outdoor living products) via our warranty registration (https://secure.chesneys.co.uk/warranty/registration.asp) by the end user to validate the extended warranty. If the product is not registered in this time frame, then only the standard 1 year manufacturer’s guarantee will apply.
This guarantee is not transferable and is extended only to and solely for the benefit of the person(s) purchasing of the product directly from CHESNEYS. In the case of a purchase through an official trade stockist, this guarantee is not transferable and is extended only to and solely for the benefit of the person(s) purchasing of the product directly from the official trade stockist.
Please retain your dated sales order/receipt as proof of purchase.
If any part of the product fails due to manufacturing or material defect within the guarantee period CHESNEYS will either repair or replace the part or product at their discretion, ‘free of charge.’ The decision of CHESNEYS will be final.
All claims must be made by the original purchaser of the product from CHESNEYS (this may be an official trade stockist, or a CHESNEYS showroom). All claims must be accompanied by the proof of purchase.
All claims should be sent to email@example.com and must include the product serial number (if present) and photographs attached showing the defect and condition of the product. We may request copies of your servicing record to process your claim.
All removal, transportation, packaging, handling, and re-installation costs shall be the sole responsibility of the purchaser.
Any/all repaired or replaced products will only be covered for the remainder of the original warranty period.
If you should ever wish to make a claim because of a product fault or defect, you must inform CHESNEYS within 28 days from t